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Shipping & Return Policy
Shipping outside Japan
Shipping Time & Methods:
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Shipping Carrier: Japan Post
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Shipping Preparation Time: 3-7 business days
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Tracking & Insurance: All shipments include tracking numbers and full insurance. Hiroshi Kurokawa Jewelry is not responsible for lost or delayed items.
Estimated Shipping Times & Costs:
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Time 5-14 business days
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Cost ￥4500
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For USA customer please email me before purchese
Alternative Shipping Method:
DHL delivery is available upon request. Please email us with your requirements, and we will provide you with the delivery prices and estimated times.
Shipping in Japan
Shipping Information:
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All items shipped within Japan are prepared and ready for dispatch within 3-7 business days via Japan Post.
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Each shipment includes a tracking number and is fully insured.
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Please note that Hiroshi Kurokawa Jewellery is not responsible for lost or delayed times.
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Shipping within Japan is provided free of charge.
Returns
Return & Exchange Policy
Each piece of Hiroshi Kurokawa Jewellery is handmade with care in my studio. If you are not satisfied with your purchase, please contact me within 7 days of receiving your jewellery.
Conditions for Returns:
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Items must be unworn and undamaged to be eligible for a return.
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The purchaser is responsible for return shipping costs.
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Due to hygiene reasons, earrings cannot be returned or exchanged.
International Returns:
All returns from outside of Japan are subject to a fee to cover duties paid by me in receiving your return.
Custams and Duties
The purchaser is responsible for any customs and import duties imposed by their locale.
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